This Return & Refund Policy explains how purchases of TradePulse digital products are treated, how refunds work, and who to contact. It forms part of your agreement with us alongside our Terms of Use and applies to all seven language editions.
Our Products Are Digital
TradePulse is an online publication. Everything we offer — articles, newsletters, RSS feeds, and any premium or subscription products we may introduce — is digital content. We do not sell or ship physical goods, so there is nothing to physically return. On this page, "return" means cancelling a purchase and refunding the amount paid.
Current Status: Free to Read
All TradePulse journalism is currently available free of charge under our open-access model, supported by advertising. There are no paywalls, no paid subscriptions, and no reader charges — which means there is nothing to refund at this time. If we ever introduce a paid product, this page will state its price, billing period, and refund terms before the first purchase becomes possible.
Refunds for Paid Products
If we launch paid subscriptions or other paid digital products, the following commitments will apply:
- 14-day cancellation right. If you are a consumer in the EU or the UK, you may cancel a new digital subscription within 14 days of purchase for a full refund, as distance-selling law requires. Where the law allows that right to be waived for digital content delivered immediately, we will ask for your express consent before the waiver takes effect.
- Defective or undelivered purchases. If a paid product does not work as described, or access you paid for is not delivered, you are entitled to a full refund regardless of where you live.
- Unintended renewals. If a recurring subscription renews when you meant to cancel, contact us promptly — we treat 14 days as the guideline window — and we will refund the unintended renewal.
- How to request a refund. Email editorial@tradepulse.news (or use our Contact page) with "Refund Request" in the subject line and your order details. We acknowledge requests within 5 business days and pay approved refunds to the original payment method within 10 business days; your bank or card provider may need additional time to post the credit.
Purchases Through Google
Some digital products may be offered through Google (for example, Subscribe with Google). For purchases billed by Google, Google's own refund rules apply and refund requests are handled by Google through your Google account's subscription settings. We cannot issue refunds for Google-billed purchases directly, but we will assist with anything that needs action from our side, such as restoring access after a Google refund.
Charges We Never Make
Advertising funds our journalism; readers are never charged for standard access. We do not ship anything automatically, and we never make recurring charges without a subscription you have actively started.
Chargebacks
Please contact us before disputing a charge with your bank. Almost every issue can be resolved faster directly — a chargeback takes weeks to investigate and may suspend your access in the meantime.
Changes to This Policy
If we update this policy, the "last updated" date on this page changes. For material changes affecting a paid product, we notify affected customers by email before the change takes effect.
Contact
Refund questions: editorial@tradepulse.news. Legal contact: legal@tradepulse.news. Postal: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. This policy is published by TradePulse Media Ltd., the publisher of TradePulse.